Frequently Asked Questions
Answers to common questions and concerns
Welcome to the Sachi FAQ page! Here you’ll find answers to some of the most common questions we receive about our service. If you don’t find the answer to your question below, please don’t hesitate to contact our support team at support@gosachi.com.
For Parents
General Information
What is Sachi?
Sachi is a platform that connects families with experienced educators who provide high-quality, supplemental in-home childcare .
How do I sign up?
You can sign up by visiting our website, creating a family profile, and providing information about your child’s needs. From there, you can browse available educators or post a listing for your needs.
What types of services do Sachi educators provide?
Our educators offer a range of services including tutoring and caregiving that focuses on activities that have direct learning outcomes. After a period of time (and with your approval), educators can also take your child on enriching field trips.
Why does Sachi cost more than other childcare platforms?
All of our providers are trained educators with real-world teaching experience. We believe that this enables them to provide the top level of care for your child. All educators also undergo a thorough vetting process, including continuous background checks. Our higher standards reflect the level of care and expertise we provide, ensuring your child is in the best hands.
Where is Sachi available?
Sachi is currently available in the SF Bay Area, but we hope to expand to other areas soon! If you’re interested but live outside of the Bay, you can sign up for our waitlist here.
Safety & Background Checks
How does Sachi ensure the safety of my child?
Safety is our top priority. All educators on our platform undergo rigorous screening, which includes thorough background checks. We also encourage ongoing communication between families and educators to maintain a safe environment.
What background checks are conducted on Sachi educators?
We conduct comprehensive background checks that cover criminal history and education verification.
Can I request additional safety measures for my child?
Yes! If your family has specific safety concerns, feel free to communicate them directly with your educator. Lurr educators are trained in CPR and many have additional training for special needs care, and we can help match you with someone who fits your needs.
Educator Selection & Activities
How do I choose the right educator for my child?
Can I interview educators before hiring them?
What kinds of activities will the educator do with my child?
Can educators help with homework or school assignments?
Do Sachi educators offer care for children with special needs?
Where do Sachi’s educators come from?
What are the differences in care from an educator vs a traditional babysitter/nanny?
When are educators typically available for care?
Cost & Payments
Why are Sachi educators more expensive than other options?
How do payments work?
Are there any additional fees I should know about?
Can I cancel or change my service?
Support & Communication
What if I have an issue with an educator?
Can I request a different educator if I’m not happy with the current one?
How do I stay in communication with the educator?
For Educators
General Information
How do I become an educator on Sachi?
To become an educator, you can apply by creating a profile on our website. You’ll need to provide details about your experience, qualifications, and areas of expertise, as well as undergo a background check.
What is required to join as an educator?
We require that all educators have proven experience working with children, strong references, and necessary certifications (such as CPR training).