sachi is live for residents of the SF Bay Area

Frequently Asked Questions

Answers to common questions and concerns

Welcome to the Sachi FAQ page! Here you’ll find answers to some of the most common questions we receive about our service. If you don’t find the answer to your question below, please don’t hesitate to contact our support team at support@gosachi.com.

For Parents

General Information

Sachi is a platform that connects families with experienced educators who provide high-quality, supplemental in-home childcare .

You can sign up by visiting our website, creating a family profile, and providing information about your child’s needs. From there, you can browse available educators or post a listing for your needs.

Our educators offer a range of services including tutoring and caregiving that focuses on activities that have direct learning outcomes. After a period of time (and with your approval), educators can also take your child on enriching field trips.

All of our providers are trained educators with real-world teaching experience. We believe that this enables them to provide the top level of care for your child. All educators also undergo a thorough vetting process, including continuous background checks. Our higher standards reflect the level of care and expertise we provide, ensuring your child is in the best hands.

Sachi is currently available in the SF Bay Area, but we hope to expand to other areas soon! If you’re interested but live outside of the Bay, you can sign up for our waitlist here.

Safety & Background Checks

Safety is our top priority. All educators on our platform undergo rigorous screening, which includes thorough background checks. We also encourage ongoing communication between families and educators to maintain a safe environment.

We conduct comprehensive background checks that cover criminal history and education verification.

Yes! If your family has specific safety concerns, feel free to communicate them directly with your educator. Lurr educators are trained in CPR and many have additional training for special needs care, and we can help match you with someone who fits your needs.

Educator Selection & Activities

Each educator has a detailed profile that includes their qualifications, experience, and areas of expertise. You can also read reviews from other families and set up an initial meeting to make sure the educator is a good fit for your family’s needs.
Absolutely! We recommend scheduling a video or in-person interview to ask questions, discuss your expectations, and see if the educator is a good fit for your child and family.
Educators tailor their activities to your child’s age, interests, and developmental needs. Activities can range from educational tutoring sessions, creative play, outdoor adventures, and even life skills like cooking or problem-solving. You can discuss specific activities with your educator based on your child’s preferences.
Yes! Many of our educators specialize in tutoring and academic support. Whether your child needs help with a specific subject or general homework assistance, our educators are equipped to provide academic guidance.
Yes, we have educators with specialized training in caring for children with special needs, including behavioral, physical, and learning differences. You can indicate any specific requirements when posting a job or browsing educator profiles to find the right match.
Sachi’s educators all are required to have a professional teaching license or permit. This includes educators from Pre-K through high school teachers who are working in the field currently or have transitioned out of the classroom.
Sachi’s educators take the time to understand your needs as a family, your child’s needs, as well as your needs as parents. They have foundations in child development and educational practices. While traditional nannies or babysitters typically work with 2-10 families through their careers, the majority of our educators have worked with hundreds of families and children. This gives them tremendous experience and insight into working with the diversity in temperaments of children, family values and preferences, and cultural practices among the many variables that make up your child and family. Our educators are here to build long-term and lasting relationships where they engage your child in teachable moments throughout their time together as well as being able to offer support, advice and naturally weave in parent education.
All the time! One group of our educators are still full time in the classroom and are able to provide care in the evening, weekends and holidays. The other group are educators who have transitioned out of the field while still holding a teaching license, they are looking for flexible or full-time positions and are able to work with you to meet your care needs.

Cost & Payments

Sachi focuses on providing highly qualified educators who have been thoroughly vetted, including background checks. Our higher pricing reflects the quality of care, the expertise of our educators, and the security of knowing your child is in the best hands.
Currently, payments are handled off-platform, so parents and educators will discuss the best way to handle those. In the future, we’ll be able to process payments through our site.
There are no hidden fees, but some educators may charge for additional services like transportation or special activities. These details will be discussed directly with your selected educator.
Yes, you have the flexibility to cancel or adjust services. However, cancellation policies may vary depending on the educator, so be sure to check their specific terms when booking.

Support & Communication

If you have any concerns or issues with your educator, you can reach out to our support team. We’re here to help resolve any conflicts and ensure that both families and educators have a positive experience.
Yes, if you feel the current educator isn’t the right fit, you can request a replacement. Our team will help you find another educator who better matches your needs, or you can browse other educators on our platform.
You can communicate directly with your educator through the Sachi platform, via phone, or in person. We encourage frequent updates and check-ins to make sure both you and the educator are on the same page regarding your child’s care.

For Educators

General Information

To become an educator, you can apply by creating a profile on our website. You’ll need to provide details about your experience, qualifications, and areas of expertise, as well as undergo a background check.

We require that all educators have proven experience working with children, strong references, and necessary certifications (such as CPR training).

Safety & Background Checks

All educators who want to provide care are required to submit a background check through our partner Checkr. Please see Terms of Service for more information.
You will be required to complete a comprehensive background check, which includes criminal history, identity verification, and reference checks. GoSachi also conducts interviews to assess your qualifications and fit for the platform.
We encourage educators to build a complete profile with detailed information about your experience, qualifications, and certifications. You can also upload testimonials from previous families or employers, which helps build trust with potential clients.
If you plan to drive children in your car, or any car, you must also submit to a Moving Vehicle Record check.

Payments & Scheduling

Currently, we don’t accept payments on our platform, so educators and parents will work out the best way to handle payment. In the future, payments will be processed directly on our app.
Yes, you have the flexibility to set your own rates based on your qualifications and experience. Keep in mind that rates should reflect the level of care and expertise you offer to families.
If you need to cancel a job, it’s important to notify the family as soon as possible. While we understand that emergencies happen, repeated cancellations may affect your standing on the platform.
You can manage your availability through your profile, allowing you to select the hours and days you’re available for work. This gives you the flexibility to balance your personal and professional commitments.

Join The Waitlist

We’ll let you know as soon as Sachi is opening up in your area.